Comments on: Customer Service How To: Top 10 Customer Service Tips

By: unknownmami

unknownmami — Mon, 22 Apr 2013 21:43:00 +0000

In reply to Billy. Unfortunately, all you can do is stop giving them your money.

By: Billy

Billy — Sat, 20 Apr 2013 16:01:00 +0000

Would I would like is to know what to do about those places that respond to my complaint by saying DON’T TELL ME HOW TO RUN MY BUSINESS. I’ve heard it twice, and it was obviously the owner.

By: groktrek

groktrek — Fri, 19 Apr 2013 08:08:00 +0000

In reply to Skidbladnir. I think Claudya is using that NS, NS, NS sign as an example of what NOT to do: It is clearly rude and inappropriate and would contradict her rule 10.

By: Skidbladnir

Skidbladnir — Fri, 19 Apr 2013 07:13:00 +0000

What kind of customer service is it that sticks a large sign in front of everyone’s face before they start “No shirt, no shoes, no service”. Very negative, and what has it got to do with you if a customer doesn’t wear shoes? It’s the norm in some parts of the world and a perfectly healthy thing to do.

By: unknownmami

unknownmami — Sat, 01 Sep 2012 15:45:00 +0000

In reply to Vidya Sury. I agree. There is a ridiculously expensive store by our home. I complain about the prices, but never the service. I can't buy everything there, but when I need milk that's where I go even though there are corner stores closer to me.

By: Vidya Sury

Vidya Sury — Sat, 01 Sep 2012 05:39:00 +0000

I like it! Great customer service is where one wants to go back even if a couple of items are marginally pricier. A smile and a may I help you attitude go such a long way to make a customer feel good. I have three supermarkets near where I live and regularly visit just one. The other two are closer, but they drive me nuts by being indifferent. I shop at 8.30 am usually and I am not crazy about screwing up my day because of someone’s indifferent attitude. Being nice pays big dividends.

By: deborahpucci

deborahpucci — Wed, 29 Aug 2012 23:29:00 +0000

Great list! I voted.

By: Emmymom

Emmymom — Wed, 29 Aug 2012 17:39:00 +0000

Very great tips! And yes it is so sad how little some employees seem to be trained now days– though a lot of that training, being kind, working hard should have been taught at home and isn’t always

By: unknownmami

unknownmami — Wed, 29 Aug 2012 16:12:00 +0000

In reply to ::xishell::. I agree. Fun is key. Sometimes even just acknowledging that it is crazy busy helps. I usually thank someone for waiting and that seems to disarm them.

By: unknownmami

unknownmami — Wed, 29 Aug 2012 16:11:00 +0000

In reply to lisleman. I was thinking about how much happens over the phone nowadays when I wrote this. I'd like to teach the automated phone response systems a thing or two.

By: unknownmami

unknownmami — Wed, 29 Aug 2012 16:10:00 +0000

In reply to Eva Gallant. It seems that those types of classes are no longer being taught and you can't just assume that people know how to give good customer service.

By: unknownmami

unknownmami — Wed, 29 Aug 2012 16:10:00 +0000

In reply to Laurie Matherne. It really does all just boil down to manners.

By: unknownmami

unknownmami — Wed, 29 Aug 2012 16:09:00 +0000

In reply to Jeanie. Oh, I could write a whole other post on how to behave as a customer and you are right much of the same advice would apply.

By: unknownmami

unknownmami — Wed, 29 Aug 2012 01:32:00 +0000

In reply to savannah. Love ya!

By: savannah

savannah — Wed, 29 Aug 2012 01:22:00 +0000

great list, sugar! and i voted, too! xoxox

By: ::xishell::

::xishell:: — Tue, 28 Aug 2012 20:26:00 +0000

During college I worked as a cashier in a family run nursery and I learned so much about customer service there. I agree with all of your tips and that it is becoming a lost art. In my opinion, companies don’t invest in staff anymore so staff don’t invest in their jobs so customers don’t invest in companies… no loyalty anymore.
I would add: Have fun! Sometimes, when we were hit with a big crowd is when we would become our silliest. It helped us relax and it helped the customers relax too. Nothing that would distract us from being efficient,- I liked to put odd objects on my head or tie boxes to the bottom of my shoes (but that’s just me). Being helped by someone who is laughing and smiling can go a long way when people are grumpy about waiting in line.

By: lisleman

lisleman — Tue, 28 Aug 2012 19:00:00 +0000

“…telling them about the bender…” wow you have had some interesting interactions. What guideline would you write if you were management? Most of the service reps interactions I have are over the phone or internet.

By: unknownmami

unknownmami — Tue, 28 Aug 2012 18:59:00 +0000

In reply to Tami.

After many years in customer service, I find that if you calmly call someone on their behaviour (i.e. “Please do not shout at me.”) they tend to listen and you can regroup from there.

— On Tue, 8/28/12, Disqus wrote:us.net> Subject: [unknownmami] Re: Customer Service How To: Top 10 Customer Service Tips To: unknownmami@gmail.com
Date: Tuesday, August 28, 2012, 11:54 AM

By: Tami

Tami — Tue, 28 Aug 2012 18:54:00 +0000

So true that no one is as brilliant as I, nor can they do the job as good as I. 😉
Once I was on the phone with a customer and she kept cursing. Not AT me, but just cursing up and down a storm. So I kindly told her if she could not stop cursing I would have to hang up the phone. After that she was a nice as could be (without cursing).

By: Laurie Matherne

Laurie Matherne — Tue, 28 Aug 2012 18:03:00 +0000

I learned about manners and serving as a child. Somewhere along the way, the US became a nation of egotists. In the US, customer service people are of a different generation. They have not been taught the value of putting the interests of others ahead of themselves. One of the positive sides of living in Honduras is the high value placed on manners and service. People are quick to welcome you into a store or business, and they are always available to assist you if they can. Of course, considering that our unemployment rate is sky high, people who have jobs in customer service are willing to do whatever is necessary to keep their jobs.